Returns

Revocation right for consumers

You have the right to revoke the agreement within a term of 14 days without stating reasons.
The revocation term expires 14 days after the day you or a designated third party, who is not the transporter, receives physical possession of the goods.
In order to exercise the right of withdrawal, you must inform us by means of an unequivocal statement (for example in writing, by post, fax or email) that you are revoking the agreement. You can use the model form for revocation sent by us (.docx) but it is not mandatory to use this form.
In order to comply with the revocation term, it suffices to send your announcement regarding the enforcement of the right of withdrawal before this term has expired.

Consequences of the revocation

If you revoke the agreement, you will be reimbursed for all the payments you have made until that date, including the delivery costs (with the exception of possible additional costs as a result of a different method of delivery than the cheapest standard delivery offered by us) immediately and in any case no later than within 14 days after we have been informed on your decision to revoke the agreement. We refund the payments using the same payment method you originally used to complete the transaction, unless you expressly agreed otherwise; we will in no way charge you any costs for such reimbursement. We are allowed to wait refunding you until the goods have been returned or until you have demonstrated that the goods are returned, whichever is the earliest.

You must return or hand over the goods to us immediately but in any case no later than 14 days following the day on which you informed us of your decision to revoke the agreement. You are on time if you return the goods before the term of 14 days has expired.

The immediate costs for returning the goods are for your account.

You are only liable for the impairment of the goods resulting from the use of the goods that goes beyond what is necessary to determine the nature, the properties and the operation of the goods.

Revocation right for business customers

The right of withdrawal does not apply to business customers. However, we ask you to contact us should you be dissatisfied with the products and/or our service provision.

Exclusion revocation right

Our package of products contains several products that are custom made. The right of withdrawal does not apply to these products. Customisation applies if the product is made in a dimension or colour selected by you or is provided upon your request with a selected image or fabric.

The right of withdrawal does not apply commercially. We are able to take back unused stock materials under certain conditions. Contact us for more information.